From the AILA/USCIS-VSC Stakeholders Conference dated 9/20/2010:
AILA Question: What steps should be taken to obtain an I-797 approval notice from VSC following a Canadian L approved at the Border/Port of Entry. In cases where it has been months since the individual was originally admitted and no I-797 has been issued, what assistance can be provided. In some instances individuals with multiple entry I-94 arrival/departure records are regularly stopped by CBP and asked for the I-797. How long should an individual wait after the initial admission as an L-1 before requesting assistance through the NCSC?
USCIS Answer: Generally, the I-797 approval notices are issued within a few weeks of receipt of the approved petition from the Border/Port of Entry, but in some instances the petitions are returned to the Border/Port of Entry for specific updates. If 30 days have elapsed, however, since the petition was granted, you may contact the NCSC at 800-375-5283 to follow-up.
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