The challenge that USCIS now has is to ensure that these initiatives and others, such as working to address widespread concerns about Requests for Evidence, are carried through to a timely and meaningful result. This will require that USCIS leadership provide critical new directives and guidance, both internally and externally. As importantly, change will require new training, and aligned quality assurance and performance indicators to help individual employees – no matter which office, service center, or program they are a part of – work consistently with leadership priorities as they make decisions that impact lives and businesses every day.
Link to PDF Report. 144 pages.
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